I’ve taken countless surveys that ask me to respond to questions with ratings between “Strongly Disagree” to “Strongly Agree.” I bet you have, too. This is the Likert scale in action. In my opinion, no matter how strong your customer retention rate is, it’s also important to know how satisfied customers are with your business….
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I’ve taken countless surveys that ask me to respond to questions with ratings between “Strongly Disagree” to “Strongly Agree.” I bet you have, too. This is the Likert scale in action. In my opinion, no matter how strong your customer retention rate is, it’s also important to know how satisfied customers are with your business….
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In my years working in fast-paced startups, I’ve seen how important de-escalation techniques can be, both for customers and within teams. When tensions run high, whether it’s a frustrated customer or a heated internal debate, how you handle that moment can make or break the situation. What I’ve learned is that de-escalation isn’t just about…
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In my years working in fast-paced startups, I’ve seen how important de-escalation techniques can be, both for customers and within teams. When tensions run high, whether it’s a frustrated customer or a heated internal debate, how you handle that moment can make or break the situation. What I’ve learned is that de-escalation isn’t just about…
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I believe there’s no better time than the present to reflect on your go-to-market strategy — especially when it comes to your customer acquisition challenges. You have the opportunity to change your approach according to new opportunities, and I’m here to help you do just that. I ran a GlimpseAhead survey of 100 service, support,…
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I believe there’s no better time than the present to reflect on your go-to-market strategy — especially when it comes to your customer acquisition challenges. You have the opportunity to change your approach according to new opportunities, and I’m here to help you do just that. I ran a GlimpseAhead survey of 100 service, support,…
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When I first started my career in sales, little did I know about customer success teams. As my career transitioned, I realized the importance of a dedicated customer success manager (CSM). A CSM guides customers from the sales process to the support stage. To get hired as a CSM, your job starts right away with…
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When I first started my career in sales, little did I know about customer success teams. As my career transitioned, I realized the importance of a dedicated customer success manager (CSM). A CSM guides customers from the sales process to the support stage. To get hired as a CSM, your job starts right away with…
Read more
I’ll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to understand audience pain points and create targeted content from there. But some push the boundaries and use AI to revolutionize how companies understand and serve their customers. From product managers tweaking features based on usage data to customer experience…
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I’ll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to understand audience pain points and create targeted content from there. But some push the boundaries and use AI to revolutionize how companies understand and serve their customers. From product managers tweaking features based on usage data to customer experience…
Read more