Customer data: can’t understand it, can’t afford NOT to understand it. That’s how I used to feel about data, and I thought throwing AI into the mix would make the confusion even worse. I’m happy to report just how wrong I was. Artificial intelligence (AI) makes collecting, interpreting, and acting on customer data far easier…
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Customer data: can’t understand it, can’t afford NOT to understand it. That’s how I used to feel about data, and I thought throwing AI into the mix would make the confusion even worse. I’m happy to report just how wrong I was. Artificial intelligence (AI) makes collecting, interpreting, and acting on customer data far easier…
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You did it — you created the perfect survey! But what’s the point if no one takes it?? I’ve found a good survey email subject line is the key to getting customers to open your survey and share their feedback. And since customer feedback is invaluable, I’ll review the best survey titles and survey email…
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You did it — you created the perfect survey! But what’s the point if no one takes it?? I’ve found a good survey email subject line is the key to getting customers to open your survey and share their feedback. And since customer feedback is invaluable, I’ll review the best survey titles and survey email…
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Businesses live and die on their customer relationships, but engaging customers effectively is a heavy lift. Customers expect personalized help, immediate responses, and an all-knowing understanding of past conversations. If you’re asking yourself, “How do companies do it?!” I have a simple answer for you. They use a customer engagement platform — it changes everything…
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Businesses live and die on their customer relationships, but engaging customers effectively is a heavy lift. Customers expect personalized help, immediate responses, and an all-knowing understanding of past conversations. If you’re asking yourself, “How do companies do it?!” I have a simple answer for you. They use a customer engagement platform — it changes everything…
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You probably know your best friends well — their likes, dislikes, where they shop, why they prefer certain brands, and even what they’d buy before walking into a store. Wouldn’t it be great to know your customers this well, too? What are their shopping preferences? How often do they shop? How do they prefer to…
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You probably know your best friends well — their likes, dislikes, where they shop, why they prefer certain brands, and even what they’d buy before walking into a store. Wouldn’t it be great to know your customers this well, too? What are their shopping preferences? How often do they shop? How do they prefer to…
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One of the biggest challenges brands face when implementing a referral program is grabbing their audience’s attention. Using a catchy referral slogan is a great way to capture interest and get people curious about your referral program. But crafting a truly effective slogan is more than just stringing a few words together. It requires understanding…
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One of the biggest challenges brands face when implementing a referral program is grabbing their audience’s attention. Using a catchy referral slogan is a great way to capture interest and get people curious about your referral program. But crafting a truly effective slogan is more than just stringing a few words together. It requires understanding…
Read more