Does anyone else value experiences more than, well, stuff? The older I get, the more it’s clear that I would rather spend money making memories than spend my money on something I’ll have to store somewhere. Plus, every now and then, the spirit of Marie Kondo descends. If an item isn’t nailed down to the…
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When I research companies online, I don’t just want to hear the company’s pitch; I want to hear from its customers. That’s where customer testimonials come into play. But what makes some testimonials so much better than others? In this post, I’m sharing 25 testimonial examples showing how customers can build hype for your business….
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When I research companies online, I don’t just want to hear the company’s pitch; I want to hear from its customers. That’s where customer testimonials come into play. But what makes some testimonials so much better than others? In this post, I’m sharing 25 testimonial examples showing how customers can build hype for your business….
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Think about the last time you had a great — or even terrible — customer experience. I experienced the former recently when I had a refund issue with a major airline. It started with an AI chatbot that collected all my information to get my background details in one place. I was then matched with…
Read more Think about the last time you had a great — or even terrible — customer experience. I experienced the former recently when I had a refund issue with a major airline. It started with an AI chatbot that collected all my information to get my background details in one place. I was then matched with…
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In June 2023, Reddit faced what seemed like a manageable challenge: implementing API pricing changes. Instead, it spiraled into a massive platform-wide protest with over 8,000 subreddits going dark. As a Reddit user, I saw this unfold in real-time as several subreddits I belong to joined the blackout. What started as a technical policy change…
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In June 2023, Reddit faced what seemed like a manageable challenge: implementing API pricing changes. Instead, it spiraled into a massive platform-wide protest with over 8,000 subreddits going dark. As a Reddit user, I saw this unfold in real-time as several subreddits I belong to joined the blackout. What started as a technical policy change…
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When I think about the businesses I stay loyal to — from my go-to software provider to my favorite airline to my local yoga studio — it’s not because they’re the cheapest or even the most innovative. It’s because they make my experience as a customer easy, personal, and genuinely enjoyable. Most customers today are…
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When I think about the businesses I stay loyal to — from my go-to software provider to my favorite airline to my local yoga studio — it’s not because they’re the cheapest or even the most innovative. It’s because they make my experience as a customer easy, personal, and genuinely enjoyable. Most customers today are…
Read more